FAQs

Bookings are not required for the Gondola, Luge or activities but are essential for Stratosfare Restaurant and Bar.

Gondola tickets are valid for one return ride.

 

The Skyline complex is wheelchair-friendly, and we often welcome guests in wheelchairs or with any other special requirements. We will always ensure they are fully supported and catered for. We are able to slow or even stop the Gondolas if needed.

Our 8-seater Gondola cabins have level loading, allowing wheelchairs to roll straight into the cabin from the loading zone.

We can arrange for one of our team to transport you in our company van to the top. It is essential you call ahead to arrange this so we can ensure there is no delay on your arrival.

Family 2+2 includes 2 adults and 2 children.

Family 2+3 includes 2 adults and 3 children.

The Luge is open from 9am – dusk daily and operates in almost all weather conditions including rain or snow. You can get up to date track information here.

 

Luge rides on a single ticket cannot be split over different days.

The Luge is open to people of all ages and abilities. At the Luge Supervisor’s discretion, our Luge team will assist in any way we can to enable a guest with a disability to enjoy the Luge experience. Please ask a staff member for assistance.

Riders who are between 85cm-109cm and 2-6 years of age will need to ride in tandem with an adult. A tandem rider must ride on the Luge with a responsible person over 150cm tall and 15+ years. It is the responsibility of the ‘responsible person’ to ride in a slow and safe manner, avoiding sharp braking to minimise the risk of injury to the tandem rider.
Riders who are over 110cm and 6+ years old can ride the Luge tracks unaccompanied but will need to ride the chairlift with a responsible person over 150cm tall and 15+ years.
Riders 120cm tall and 7+ years old can Luge and ride the chairlift alone.

Children must be at least 110cm high and 6+ years old to be allowed to ride the Luge alone; if they are between 85cm – 109cm in height and 2-6years of age they can ride the Luge in tandem with a responsible person for an additional cost.

 

The Luge tracks start at our complex on top of Mt Ngongotaha (via the Gondola). Luge riders drive their Luge down the trails finishing approx 400m downhill from the complex. You then take a second chairlift to return to the top of the Luge tracks and the Skyline complex.

 

Yes, we cater to a wide range of dietary requirements, our chefs and wait staff are available if you have any questions.

Please alert the reservation team to any dietary requirements when making your reservation.

Click here to fill in our change request/ cancel booking request form (please note our standard Terms & Conditions apply and any decision made in relation to booking changes/ cancellations is at the discretion of Skyline Rotorua).

 

We do run in light rain, if it is heavier than that we try to hold off and wait for breaks in the weather. This is to ensure the best guest experience for all our Zipliners. To check the status of the Zipline please call through to our admin team.

A return Zipline typically takes 20-30 minutes.

Skyline Rotorua do not rent out bikes, but Mountain Bike Rotorua do, you can even organise them to bring the bikes to site and take them away when you’re done!

If you are interested in renting a bike, please contact the Mountain Bike Rotorua team on 07 348 4295 or online at mtbrotorua.co.nz and advise that you are looking to book at Skyline Rotorua.

We are an intermediate and above graded park. Our trails range from grade 3 – 6.

The Gondola ride to the top takes about 7-8 minutes. The time it takes to get down will depend on your abilities, trail selection and if you have any breaks on the way down.

We take each wet day on a case-by-case basis, there are many variables we take into consideration before making a decision. In light rain we may shut certain trails and keep others open. If you are unsure if we will be operating, please call through to admin.

All passes have a 1-year expiry.

No, you cannot. Every rider must be on their own bike.

You will need to go see one of our bottom terminal cashiers to collect and validate your band.