Skyline Rotorua FAQs

Gondola tickets are valid for one return ride.

The Skyline complex is wheelchair-friendly, and we often welcome guests who use wheelchairs or have other accessibility needs. We will always ensure they are fully supported and catered for. Our Gondola operators can slow or even stop the Gondolas if needed.

Our 8-seater Gondola cabins have level loading, allowing wheelchairs to roll straight into the cabin from the loading zone.

We can arrange for one of our team members to transport you in our company van to the top of the site. It is essential that you call 07 347 0027 ahead to arrange this, so we can ensure there is no delay upon your arrival.

Family 2+2 includes 2 adults and 2 children.

Family 2+3 includes 2 adults and 3 children.

The Luge is open from 9 am – close daily and operates in almost all weather conditions, including rain. Please check and confirm our opening hours here before arriving on-site, as they are frequently updated with any changes that may impact your visit.

The Luge is open to people of all ages and abilities. At the Luge Supervisor’s discretion, our Luge team will assist in any way we can to enable a guest with a disability to enjoy the Luge experience. Please ask a staff member on-site for assistance, or email [email protected] with any questions you may have before your visit.

• Riders who are between 85cm-109cm and 2-6 years of age will need to ride in tandem with an adult. A tandem rider must ride on the Luge with a responsible person over 150cm tall and 15+ years old. It is the responsibility of the ‘responsible person’ to ride in a slow and safe manner, avoiding sharp braking to minimise the risk of injury to the tandem rider.
• Riders who are over 110cm and 6+ years old can ride the Luge tracks unaccompanied but will need to ride the chairlift with a responsible person over 150cm tall and 15+ years.
• Riders 120cm tall and 7+ years old can ride the Luge and ride the chairlift alone.

Children must be at least 110cm high and 6+ years old to be allowed to ride the Luge alone; if they are between 85cm – 109cm in height and 2-6years of age they can ride the Luge in tandem with a responsible person for an additional cost.

The Luge tracks start at the Skyline complex on top of Mt Ngongotahā, accessible via the Gondola. After your ride, you’ll finish downhill from the complex and take a chairlift back to the top of the tracks, where you can start another ride or return to the main complex.

It is safe for you to ride the Luge in the rain. The Luge may be temporarily put on hold for safety reasons during heavy rain, high winds, or lightning. Updates will always be available on our website’s home page or by calling our team on 07 347 0027.

Yes, walk-up tickets are available from the bottom Gondola Terminal on arrival, subject to availability. However, we recommend booking online in advance to secure your preferred Luge session time, as time slots can book out.

If you’d like to purchase additional Luge rides once you’re at the top, you can buy them at the Photobooth without needing to select a ride time slot.

Yes, we cater to a wide range of dietary requirements, our chefs and wait staff are available if you have any questions.

Please alert the reservation team to any dietary requirements when making your reservation.

We do run in light rain, if it is heavier than that we try to hold off and wait for breaks in the weather. This is to ensure the best guest experience for all our Zipliners. To check the status of the Zipline please call through to our admin team.

A return Zipline typically takes 20-30 minutes.

Skyline Rotorua do not rent out bikes, but Mountain Bike Rotorua do, you can even organise them to bring the bikes to site and take them away when you’re done!

If you are interested in renting a bike, please contact the Mountain Bike Rotorua team on 07 348 4295 or online at mtbrotorua.co.nz and advise that you are looking to book at Skyline Rotorua.

We are an intermediate and above graded park. Our trails range from grade 3 – 6.

The Gondola ride to the top takes about 7-8 minutes. The time it takes to get down will depend on your abilities, trail selection and if you have any breaks on the way down.

We take each wet day on a case-by-case basis, there are many variables we take into consideration before making a decision. In light rain we may shut certain trails and keep others open. To check the current status of the Mountain Bike Park, updates will always be available on our website’s home page or by calling our team on 07 347 0027.

All passes are valid until 25^th March 2027

No, you cannot. Every rider must be on their own bike.

Please use the form linked here to enquire with our functions & events team if you wish to hire a private venue.

*Please note that there are minimum numbers for hiring our various venues, which may change depending on the season.

Yes, to organise a large group* or corporate booking, request a quote here or contact the functions team at [email protected]

*Please note that group bookings are for 80 or more guests.

Due to the number of photos taken daily, we are unable to recover photos once you leave the complex. Photos must be purchased at the Luge or the base of the Gondola on the day.

If you have purchased a Luge photo, you should also receive an electronic copy, which will be sent to the email address you provided at the time of purchase. If you have not received your photos after some time, please email the information regarding your purchase to [email protected]

You can access your photos in two ways:

QR or photo code: Scan your code at a kiosk or on your device to instantly retrieve your images.

Face search: Visit a Photo Kiosk, look into the camera, and the system will find your photos.

Once your photos appear, you can view and download them, or send them to yourself via email.